Refund policy.

01No refunds policy

All payments made to Dolta Ltd are final and non-refundable, except in the cases explicitly stated below.

By engaging our services, you acknowledge and agree that refunds will not be issued unless explicitly agreed in writing under the terms outlined on this page.

02Exceptions to no refund policy

Refunds may be granted only under the following conditions:

Performance-based engagements

If you have purchased a service structured as a performance-based agreement — for example, Pay-Per-Appointment or Pay-Per-Lead — and the performance metrics are not met as per the agreed terms, a refund may be processed for the undelivered portion of the service.

Signed legal agreements

If a formal legal agreement has been signed by both parties (Dolta Ltd and the client), and clearly states that a portion or the entirety of the service is to be delivered under performance-based terms, refunds will be issued in accordance with the conditions and metrics defined in that agreement.

03No other grounds for refunds

Refunds will not be issued for:

• Client cancellation or change of mind after project commencement.
• Dissatisfaction with subjective results not tied to agreed performance indicators.
• Delays caused by incomplete or inaccurate client-provided information.

04Contact for refund requests

If you believe you qualify for a refund under the exceptions above, submit your request in writing to legal@dolta.io. Requests are reviewed within 7 business days of receipt.

05Amendments

Dolta Ltd reserves the right to amend this Refund Policy at any time. All changes will be posted on this page and become effective immediately upon publication.